I’m also not sure about the example we can see in the canned response box, as this example looks more like an invitation to chat and not the answer to most popular questions customers ask. There are no examples or hints to canned responses, so people with no experience in live chat might not use this feature potential. These features help you to engage customers in conversations. The last section is Automate, where you have Canned responses and triggered Chats.
Happyfox chat log in install#
You can set up the look of your chat window, create custom messages in the online and offline window, set up chat status, setup working hours, chat routing, forward chat transcripts, enable single sign on and install the code if you haven’t already done it. Manage section is nothing else as Settings, where you can change some things in your chat window and adjust the look of it. Luckily they have plans on implementing them. Unfortunately, apps like feedback and survey, contact manager or remote support are still not working. For example helpdesk, e-commerce, CRM, communication, marketing automation, analytics and many more apps we can integrate our HappyFox with. We also have Apps section, where everything is filtered/divided by categories. In the reports, we can select the dates that interest us and export it to CVS if needed. We have also history, a list of agents, reports by an activity where we can check the number of chats, missed chats, average chat duration and satisfaction where we can see our chat ratings, average response time and first response time – which are all the metrics agents should work on. Starting from chats, then messages – I was nicely surprised that they have integration with Facebook Messenger, then we have visitors: and we can browse visitors by page, location, duration, agent and by a filter. The look of HappyFox Chats makes you want to click on each of their features in the menu.
Happyfox chat log in software#
It’s a big plus since many live chat software have too much of everything on their websites. It’s very neat, simple, and makes me calm. When the box disappeared, I was introduced to the dashboard.
I was curious if “inviting my colleagues” means recommending the product on social media but it turned out it was about adding more agents to the chat. When I finished my installation, a little box popped out on my screen: “Let’s get started and set up your account.” I could take a quick tour, add HappyFox Chat to my website or invite my colleagues. I must say, creating an account was simple and pleasant and there’s no credit card required. HappyFox Chat is a live chat software that allows you to “never miss an opportunity to help customers better.” As you enter their website, you can see two buttons in the middle: “start free trial” and “watch how it works.” I decided to start my 14-day free trial first.
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